Get exclusive AI-driven insights and see how you stand against your competitors.
Built by OMNICONVERT, the company behind
Integration
Google Reviews
Trust Pilot
Google Mybusiness
Facebook Reviews
See How You Stack Up
Clear CX Benchmarks By industry and review source. Understand your sentiment and perception compared to others.
Customer Perception Analysis
Details
Monday, 6h
Customer Perception Analysis
Trustpilot, Website, and Google Reviews – In-Depth Sentiment and Perception Analysis
Analysis
Your Brand Through Their Eyes
An analysis that empowers you to improve Customer Experience faster Understand your brand perception across all key customer touchpoints.
How it Works
Step-01
Understand your sentiment compared to your industry.
Step-02
Focus on acting on insights instead of manual analysis.
Step-03
Get a holistic view of your brand perception from all key sources.
Lack of Awareness of Customer Perception
Problem
It's hard to grasp how customers truly see your brand across platforms — and that means missed opportunities.
Solution
The CX Benchmark reveals key insights from Trustpilot, Google, and your site reviews, helping you see what works and what doesn’t.
Unclear Starting Point for CX Improvement
Problem
Brands don’t always know where to begin improving customer experience.
Solution
CX Benchmark gives you a clear starting point by analyzing multi-source reviews, so you can act fast and focus on what matters.
Delayed Decision-Making
Problem
CX investments get delayed when perception is unclear.
Solution
The CX Benchmark delivers a simple sentiment score and comparison to competitors, enabling confident, timely decisions.
Misalignment on CX Priorities
Problem
Teams often disagree on what to fix first in the CX journey.
Solution
With data-backed insights across all touchpoints, the CX Benchmark aligns your team around shared priorities and a unified CX vision.
Valentin Radu
Founder, Brandfeel